The Client Assistance Program (CAP)

What is CAP?

The Client Assistance Program (CAP) is a type of consumer protection agency for New Yorkers with disabilities who are applying for, or receiving services from, VESID or any other federally funded vocational service agency. CAP is independent of VESID and is run by the New York State Commission on Quality of Care. CAP will:

• Advise disabled individuals of the benefits provided under the Rehabilitation Act;
• Provide legal, administrative and other remedies to protect the rights afforded to disabled individuals under the act;
• Assist disabled persons in their relationships with rehabilitation programs and facilities;
• Help clients and client applicants understand rehabilitation programs and facilities; and
• Identify problem areas in the delivery of rehabilitation services and suggest changes for improving the provision of such activities.

What Does CAP Do?

• Cap can answer questions and explain your rights and responsibilities as an applicant for or client of vocational rehabilitation services and how the VESID system works.
• CAP provides information to the public about services and programs available to VESID and CBVH clients.
• CAP can help clients obtain the maximum benefits possible from the rehabilitation system.
• CAP can assist in mediating disputes between counselors and rehabilitation facilities and the client.
• CAP can provide legal assistance to clients who need help in securing rehabilitation services.

Who Is Eligible For CAP?

CAP serves people who are clients of/applicants for rehabilitation services, or other services provided under the Rehabilitation Act. Individuals receiving services from VESID, CBVH, and their subcontractors, are eligible to receive assistance from CAP.

When Should You Call CAP?

CAP can be helpful at different points throughout the rehabilitation process. You may want to get in touch with CAP:

• When you apply for rehabilitation services.
• When you have questions about the services you are entitled to receive.
• When you disagree with decisions made by your VESID counselor or others regarding your vocational rehabilitation goals.
• When you have problems obtaining services, equipment, and training sponsored by a vocational rehabilitation agency.
• When your case is closed or terminated.

WILC's CAP Program

WILC's CAP program serves as the regional CAP office for seven (7) lower Hudson Valley counties (Westchester, Rockland, Orange, Sullivan, Putnam, Dutchess, and Ulster). CAP services are free of charge. WILC's CAP Coordinator is available to discuss any questions or concerns you have about vocational services. For instance, if you

• Have questions about your rights when applying for, or receiving services from, vocational programs?
• Need help in understanding rehabilitation programs and facilities?
• Have questions or concerns about decisions about eligibility, vocational goals, and/or timeliness of services?
• Need legal assistance in obtaining vocational rehabilitation?

Then, CAP can help. Contact WILC's CAP Coordinator at (914) 682-3926 (Voice), (914) 682-0926 (TDD), (914) 682-8518 (FAX), or E-mail at: info@wilc.org.