Consumer Appeals Process
It is our sincere hope that our services are always delivered in the most professional manner. However, if the service delivery or interactions with staff are not satisfactory to you, we want you to know that you have the right to discuss the issue with representatives who have progressively higher levels of organizational responsibility. You may first ask to speak to a supervisor, then the Executive Director, and finally write a complaint to the President of the Board. ACCES-VR in Albany is available to consider complaints by calling: 1-800-222-5627, or writing to Ms. Rookmini Mangal at: NY State Education Dept., ACCES-VR, IL Services Administration Unit, Rm. 1605, One Commerce Plaza, Albany, New York, 12234. Consumers may also use the Client Assistance Program staff (see below).
Client Assistance Program
The Client Assistance Program (CAP) is responsible for assisting individuals with all disabilities who are receiving or requesting rehabilitation or other services to secure the benefits and programs available under the Rehabilitation Act of 1973 as amended. To speak to an individual in the Client Assistance Program call: Disability Advocates Inc./DRNY’s: 1-800-993-8982.